QA Specialist

1 day ago

3rd Floor Stonestown Business Center, Mastersons Avenue, Cagayan de Oro City
8:30 AM - 5:30 PM
  • Working Days: Monday to Friday
  • Fixed Rest Days: Saturday and Sunday
For those interested applicants you may apply by clicking the button below.


  • With or without BPO/call center experience
  • Has Good Communication Skills

Duties and Responsibilities:

  • Able to influence agents to deliver quality leads
  • Strong organizational skills
  • Responsible for ensuring all leads generated are validated on a realtime basis
  • Answer Operations’ questions concerning QA guidelines and policies
  • Provides feedback to call center team leaders and managers.
  • Prepares and analyzes internal and external quality reports for management staff review.
  • Working with operating staff to establish procedures, standards, systems and procedures
  • Ability to maintain composure during stressful situations
  • Determining training needs
  • Monitoring performance
  • Ensure QA processes are closely monitored