In a fast-evolving threat and technology landscape, cybersecurity together with digital transformation has become a top-of-mind issue at the Board and C-suite levels for organizations across all industry sectors in the Asia Pacific region.

 

Along with the pressing need to transform businesses to meet customer and stakeholder demands in the digital economy, history has shown that organizations cannot treat cybersecurity as an afterthought in their quest to transformation.

CybersecAsia Media Kit

Digital transformation is a top-of-mind issue at the Board and C-suite levels for organizations across all industry sectors in the Asia Pacific region.

Central to the transformation that has taken hold of organizations in the digital economy – where data is the currency and apps are the engines of digital enterprises – are the advances in financial, e-payment, cloud, mobile and data management technologies.

DigiconAsia Media Kit

The world has witnessed a Martech boom over the last decade and has streamlined the industry in multiple ways, bringing in efficiency and scalability in marketing activities like never before. Asia is one of the fastest growing regions of the world and the businesses in this region have also embraced the Martech revolution.

However, there has been a gap in the market in terms of a credible hub of information where all things related to Martech could be found under one url in Asia.

MartechAsia Media Kit

Client Services Executive

1 day ago

3rd Floor Stonestown Business Center, Mastersons Avenue, Cagayan de Oro City
8:30AM-5:30PM
  • Working Days: Monday to Friday
  • Fixed Rest Days: Saturday and Sunday
Full time
For those interested applicants you may send your resume at recruitment@ops.thinklogicmediagroup.com
Job Description:

  • Manages the agents who are dialing for TLM accounts, ensuring campaigns
    are running smoothly and are successfully completed on or before the target
    end date through close collaboration with the Leads Delivery Manager
  • Responsible for the Operations KPI. Target Leads and Result on a daily
    basis
  • Works closely with the datamining team and Leads Delivery Manager to
    provide analysis of the database by extracting and analyzing the data report on a daily basis.
  • Responsible for all campaigns productivity
    Sets a yearly, monthly, weekly, daily game plan/goals for the production to achieve
  • Creates daily productivity analysis
  • Provides campaign analysis to the Client Service Executives (should be shared every Thursday EOD)
  • Responsible for TLM campaigns optimization when necessary to achieve client’s
    objective (should be included when sending the campaign analysis every Thursday)
  • Responsible for the growth of the new hires
  • Conducts weekly evaluation for the trainees during their training period
  • Manages Tele-Specialists scorecards and endorsement to other teams
  • Works closely with the Product Training Manager to ensure proper training is provided
  • Creates report for both Trainees and Tele-Specialists on a daily basis
  • Timely coaching for all Tele-Specialists
  • Ensures Employees’ development
  • Provides strategies and initiatives on how to strengthen process for
  • Training and Development Program across Training Department and TL Accounts
  • Ensures Tele-Specialists’ drive towards work
  • Devote the whole of his/ her working time and attention to the duties assigned to him/ her.
  • Attend to product/campaign briefings (With the assigned QA)
  • Responsible in briefing the TMs for campaigns such as gamification, TOFU campaigns, RSVP and MFL campaigns
  • Need to make sure that lead reports are correct before validating it (incomplete details should not be validated and not be counted on the daily productivity
  • Help to monitor the agent’s lead quality by making sure that QA coaching and feedback has been applied.
  • To send EOD report with TMs productivity, challenges, number of call.