In a fast-evolving threat and technology landscape, cybersecurity together with digital transformation has become a top-of-mind issue at the Board and C-suite levels for organizations across all industry sectors in the Asia Pacific region.

 

Along with the pressing need to transform businesses to meet customer and stakeholder demands in the digital economy, history has shown that organizations cannot treat cybersecurity as an afterthought in their quest to transformation.

CybersecAsia Media Kit

Digital transformation is a top-of-mind issue at the Board and C-suite levels for organizations across all industry sectors in the Asia Pacific region.

Central to the transformation that has taken hold of organizations in the digital economy – where data is the currency and apps are the engines of digital enterprises – are the advances in financial, e-payment, cloud, mobile and data management technologies.

DigiconAsia Media Kit

The world has witnessed a Martech boom over the last decade and has streamlined the industry in multiple ways, bringing in efficiency and scalability in marketing activities like never before. Asia is one of the fastest growing regions of the world and the businesses in this region have also embraced the Martech revolution.

However, there has been a gap in the market in terms of a credible hub of information where all things related to Martech could be found under one url in Asia.

MartechAsia Media Kit

Client Services Executive

JOB DESCRIPTION


We are looking for a Client Services Executive!

Client Services Executive act as a liaison between external clients and internal departments for their organization. They interact with clients through email, telephone, and virtual meetings, as well as interact with other employees to resolve client concerns. The Client Servicing Executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and demand lead generation updates. You should also be able to identify new business opportunities through client referrals.

Duties and Responsibilities:

  • Work directly with clients to effectively manage their needs and preferences
  • Communicate via telephone and email to address client issues
  • Obtain and process all client information and transactions
  • Answer client questions or concerns in a timely, informative, and professional manner
  • Calmly handle client complaints and work to find solutions
  • Seek assistance and report major problems to upper management
  • Maintain client portfolios
  • Compile and update necessary documents, contracts, etc.
  • Ensure compliance with necessary specifications and regulations
  • Prospect for new clients and coordinate initial meetings
  • Develop and foster growth within existing clientele
  • Frequently check-in with clients to confirm their satisfaction of services provided
  • Work with and report progress to Operations Manager, Client Services Manager and Chief Operations Officer
  • Assist with and contribute to marketing and advertising initiatives
  • Exhibit expert knowledge regarding the products and services offered
  • Work according to set standards and operating procedures
Interested?

Email us a copy of your most recent resume and cover letter to recruitment@ops.thinklogicmarketing.com with the subject “CLIENT SERVICES EXECUTIVE – APPLICATION“. We will reach out to you through phone as soon as we are able to.

See you!